Reference

Our Legal Position and Your Account Rights

Mbajee operates under terms that depend on your local law and eligible region in Bangladesh. Before you open an account or use any service — including bKash, Nagad or Rocket transactions — read this page carefully so you know exactly where you stand.

Jurisdiction-dependent accessBangladesh eligibility rulesbKash, Nagad, Rocket coveredAccount rights explainedContact path included

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a dispute over a bKash or Nagad transaction, or a request to review account-linked data, our support team handles legal enquiries through the channels below. Response times vary; provide your registered wallet number to speed up the process.

DATA AND ACCOUNT SECURITY

How We Handle Your Data Under These Terms

Security and data handling sit at the centre of how we operate our legal obligations. We apply SSL encryption across all account sessions and payment flows, including bKash deposits and Nagad transfers. Account data is retained only as long as required by our operational and compliance processes — after that period, it is deleted from active systems. You have the right to request a copy of the data we hold against your account; submit that request through the Help form in Account Settings.

Encrypted Payment Data

Every bKash, Nagad and Rocket transaction is processed over an encrypted connection. Payment credentials are never stored in plaintext on our servers at any point.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand account usage patterns. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

Account records, wallet identifiers and transaction logs are kept only for as long as operationally necessary. Once that window closes, data is removed from active systems following our internal schedule.

Access and Correction Rights

You can request to view, correct or delete your personal data by contacting support with your registered wallet number. We aim to respond to all such requests within a reasonable timeframe.

What Our Legal Terms Actually Cover

mbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with mbajee — account creation, deposits via bKash or Nagad, withdrawals through Rocket, and any dispute that may arise from those transactions. Access to our services is strictly conditional on the laws applicable in your region. We do not

1
represent that our services are lawful in every jurisdiction, and it is your responsibility to confirm that access is permitted where you are located in Bangladesh. When you submit a bKash payment or initiate a Rocket withdrawal, you are agreeing that the transaction falls within a
2
permitted context under your applicable local law. We retain the right to suspend accounts or reject transactions where we have reason to believe eligibility requirements are not met. Account data linked to wallet identifiers — including Nagad mobile numbers and bKash-registered accounts — is handled under
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our data retention policy, which limits storage to what is operationally necessary. Any amendment to these terms takes effect from the date of publication on this page; continuing to use the service after that date constitutes acceptance. If any clause is found unenforceable, the remaining clauses
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continue to apply in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions Answered

These are the questions we get most often about our legal terms, account eligibility and data rights. If your question is not here, reach out through live chat or the Account Help form.

Access depends on your local law and eligible region. We do not confirm legality on your behalf — it is your responsibility to check whether access is permitted where you are located in Bangladesh.

Once your account is closed, we retain data only for as long as required by our operational and compliance processes. After that period it is removed from active systems per our data retention schedule.

Yes. Submit a data access request through the Help form in Account Settings or contact support by email. Include your registered bKash or Nagad number so we can locate your records quickly.

All payment records — including bKash deposits and Nagad transfers — are stored under SSL encryption. Payment credentials are never kept in plaintext, and access to transaction logs is restricted internally.

Contact our support team via live chat or email with your Rocket transaction reference. Legal or payment disputes are escalated within our support structure and tracked until a resolution is reached.

Any amendment is published on this page with an updated effective date. Continuing to use the service after that date means you accept the revised terms. We suggest checking this page periodically.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Our Legal Position and Your Account Rights

How to Reach Us on Legal Matters

How We Handle Your Data Under These Terms

Common Legal Questions Answered

01 Does Bangladeshi law allow me to use mbajee?

02 What happens to my data if I close my account?

03 Can I request a copy of the personal data you hold on me?

04 Are bKash and Nagad transaction records stored securely?

05 What should I do if I dispute a Rocket withdrawal decision?

06 How will I know if these legal terms change?

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