Reference

Terms That Govern Your mbajee Account

These terms set out what you agree to when you open and use an account with us — covering deposits via bKash, Nagad and Rocket, how we handle your account, and what happens if rules are broken.

Account eligibility rulesbKash, Nagad, Rocket wallet termsAccount suspension policyJurisdiction-dependent access
mbajee Terms That Govern Your mbajee Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Use the live chat icon in your account dashboard to raise a terms question directly with our support team. Available for account-related queries.

Email Support

Send a written query about these terms to our support address shown in the contact section of your account. We respond to formal policy questions by email.

Account Help Centre

The help section inside your account lists common terms questions, wallet rules for bKash, Nagad and Rocket, and account suspension procedures.

HOW WE OPERATE

How mbajee Applies These Terms

Our team reviews account activity against these terms on a continuing basis. Where we identify a breach, we act on the specific rule involved — not on a blanket policy. You can request a review of any account decision by contacting support in writing.

Wallet Verification

Before we process a withdrawal to bKash, Nagad or Rocket, we confirm the wallet number matches the one registered on your account. This protects your funds.

Account Security

We store account credentials using encrypted methods. You are responsible for your own PIN and password; report any suspected unauthorised access to us immediately.

Term Change Notice

When we update these terms, we post a notice inside your account dashboard. Continuing to use the account after the notice date counts as acceptance of the changes.

Dispute Process

If you disagree with a decision we have made under these terms, submit a written dispute via email. We document and review every formal dispute raised by account holders.

Common Questions About These Terms

These questions reflect what account holders ask most when they read through the terms. If your question is not listed here, our live chat team can walk you through the relevant clause.

Access and account eligibility depend on your local law and the region you are in. We confirm eligibility at the account registration stage, not after a deposit is made.

No. Your deposit wallet — whether bKash, Nagad or Rocket — must be registered in your own name. Third-party wallet deposits may result in the transaction being held and your account reviewed.

Holding multiple accounts under the same identity is a breach of these terms. We may suspend all associated accounts and withhold any pending withdrawal until the matter is resolved.

We post a notice inside your account dashboard when terms change. The notice includes the date the new version takes effect, giving you time to review before continuing.

Send a written dispute to our support email address found in the contact section of your account. Include your account reference and the specific decision you are disputing.

During a suspension review, your account wallet balance is held. Once the review concludes, funds verified as yours under these terms are returned to your registered wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.